Towergate Underwriting

Home Emergency

Home Emergency

for brokers provided by Homeserve

Home Emergency

Quote and Buy

Towergate Underwriting have teamed up with Homeserve, an established provider of Home Emergency and domestic repair services to provide a comprehensive range of Home Emergency products for your clients.

Home emergency insurance policies arranged by HomeServe are designed to take care of home emergencies with a fast response from approved tradesmen, and nothing extra to pay within the policy cover limits. Products are available to all your clients, with Home Insurance Emergency Cover Plus specifically designed to supplement clients with an existing Towergate Season Select / Platinum home insurance policy.

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Key Benefits

Best in class service capability and national network of directly employed engineers (all approved).

  • 24 hour claims number - open 24hrs a day, 365 days of the year
  • 2 hour response aim for water and electrical emergencies
  • No call out fees
  • All permanent repairs are guaranteed for the lifetime of your policy
  • Clean up promise – Homeserve engineers wont leave a mess behind
  • HomeServe has over 15 years experience attending UK homes

Cover provided

Home Emergency Assistance (for clients who have no Towergate home emergency cover under their home insurance policy) - Cover available for internal plumbing and electrical emergencies, gas boiler or electric heating breakdown, leaking pipes, security and glazing emergencies.
Home Insurance Emergency Cover Plus (top up to Towergate home insurance policies with some home emergency cover included) - Cover available for radiators, water supply pipe, plumbing emergencies and the gas central heating system.
Gas Boiler Service - From minor repairs to full operational checks, this policy will provide your clients with peace of mind that their boiler is fully operational at all times.
Complete Cover - Complete Cover provides your client with cover for internal and external plumbing, drainage and water supply emergencies as well as plumbing maintenance. In addition it also provides electrical emergency and breakdown, internal gas supply pipe, gas central heating cover and more.
Gas Central Heating Cover - Ensure your clients central heating remains protected from costly repairs such as the boiler pump or electrical/mechanical malfunctions.
Complete Water - Protect your clients from water emergencies such as blocked drains or burst pipes. All emergencies relating to internal plumbing and drainage are covered under this policy.
Complete Utilities - Protect your client’s home from plumbing, drains, electrics, water and gas supply emergencies
Water Supply Pipe - Protect your client’s water supply pipe from bursts or leaks

General Exclusions

All homeowners are eligible to apply unless their property is:

  • used for commercial purposes
  • a mobile home
  • a bed-sit
  • in multiple-occupancy
  • a flat (unless stated on the cover)

For the specifics or each cover, please refer to the policy Terms & Conditions.

Housing Association Co-owners: if your client part bought their home in conjunction with a Housing Association, they're eligible to apply for policies, although we advise that they double check their responsibilities for the property.

Council Tenants: will not need any home emergency cover because the Council is responsible for repairs.

Private Tenants: before they apply, they should check what repairs they're responsible for with their landlord.

Quote and Buy

Landlords: as with homeowners, they are eligible to apply for home emergency cover that has been created specifically for Landlord's.

Contact Us

Home Emergency Protection

HomeServe Broker Support

Weekdays: 8:30am - 6:00pm


Broker Support

If you need further help in finding the right products for your clients Towergate Broker Support are here to help.

Weekdays: 8:00am - 5:30pm

Alternatively, email us and we'll get back to you.