Claims Procedure
In the event of a home emergency, where the services of a
contractor are required by the policyholder, they should call
0800 917 0814.
Report a Claim
Contact the Private Clients team on 01708 777
876 who will take full responsibility for dealing with the
claim.
We will:
- confirm whether the event is covered
- if necessary, arrange for a loss adjuster to contact the client
immediately
- give advice on how the claim will be dealt with and any excess
due
-
In most cases a claim form will not need to be completed.
If we cannot settle immediately, the claim will be under the
personal control of a nominated claims handler who will manage the
whole claim and will act as the main point of contact.